Water and Wastewater
Check for leaks. If you feel there is a problem with high usage on your water/wastewater billing, please contact our office. We will give you tips on how to check for any problems. In the event you still have concerns, we offer a check for leaks to help you determine if there are any leaks in your water system. This service is free of charge to our consumers.
Waiver of Minimum Charges. This charge was instituted for vacant properties. If you are selling your home and anticipate the property to be vacant for 6 months or more, you may want to inquire about our vacation rate. If you apply for this rate, we terminate your service, remove your meter and you will receive no further billing until you wish to once again have water to the property. There is a requirement that you have all billing paid in full prior to receiving the vacant property rate. You must also pay an advance $75.00 fee for reconnection.
Pool credits. If you have a swimming pool in your yard, we will allow a one time per year credit on the wastewater portion of your bill for all usage over your average. Pool water must not be drained into the sanitary sewer to receive this credit. We will also be surveying consumers with pools to make sure they have installed proper backflow devices. We recommend that hose bibb vacuum breakers be placed on all threaded spigots. (These may be purchased at your local hardware store). Installment of these devices will now be a requirement for you to receive your pool credit. Please stop by our office and complete a pool credit form.
Freeze credits. In the wintertime, to keep lines from freezing back into the meters we allow freeze credits. If you wish to allow your water to run in a small thin stream, we will credit your water/wastewater billings back to your average. Maximum amount of credit allowed for freezing is for 900 cubic foot per unit. Please notify us in writing if you wish to exercise this option.
Unit reductions. If you have a multiple unit dwelling and decide to convert your home/rental to a single unit, you may want to ask us for a unit reduction. Please check the box on your water/wastewater bill indicating number of “UNITS” billed to you. Any incorrect information should be immediately reported to our office.
Surepay. Our department works with First Knox National Bank to do back direct pay. Through our ACH program, we can take your water/wastewater billing directly from your checking account. We can also do direct-pay through Infintech, via credit card. You will receive a bill indicating you have direct pay. You may contact us with any questions or problems prior to the time the deduction is made. Otherwise, the bank direct pay accounts are billed the 15th of each billing quarter. Should the 15th fall on a weekend or holiday, your payment will be considered to be deducted the next business day.
Night deposit box. For your convenience we have a night deposit box located at the north side of our building. Payments put into the night deposit box will be processed the next business day. Should a due date fall on a weekend or holiday, payments received through the night deposit will be considered on time the following business day.
Drive thru window. To make your bill paying easier, we once again have a drive thru window. This is a convenience many customers appreciate.
3 North Gay Street
Mount Vernon, Ohio 43050-3241
Office Telephone: (740) 393-9504
Office Hours: 8:00 AM – 4:00 PM